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Shipping & Delivery

Direct from New Zealand to your door with full tracking and transparent customs guidance.

HomeShipping & Delivery

How We Ship

Every AoteaPharmacy order ships from our Auckland warehouse via trusted international courier partners. We verify product authenticity, pack with care, and provide full tracking from dispatch to delivery. Delivery times vary by region and are estimated at checkout.

Australia, NZ

Standard Shipping

3–7 days

Express Shipping

1–3 days

USA, Canada

Standard Shipping

8–14 days

Express Shipping

5–8 days

UK, Europe

Standard Shipping

10–18 days

Express Shipping

6–12 days

Duties & Taxes

What are duties?

When goods cross international borders, your country's customs may charge import duties and taxes. These are separate fees not included in your order total.

Who pays?

You are responsible for any customs duties or import taxes charged by your country. These are determined by your local customs authority, not by us.

How much?

Duties vary by country and product value. Some countries have duty-free thresholds; others charge on all imports. We provide accurate product declarations to help customs calculate fees fairly.

Our commitment:

We declare all items honestly and help you understand your country's import policies at checkout.

Tracking

Every order includes a tracking number. You'll receive an email with your courier's tracking link upon shipment.

Standard tracking: View your package status online in real-time.
Signature required: Some orders may require a signature upon delivery.
Customs clearance: International packages may be held by customs. Tracking will show the status throughout this process.

Restricted Products

Some categories cannot be shipped to certain countries due to local regulations. These include:

  • Aerosol products (to some countries)
  • Liquid supplements above certain volumes (to some regions)
  • Items restricted by local healthcare authorities
  • Specific therapeutic goods (varies by country)

We highlight restricted items at checkout. If your selection is restricted to your location, we'll notify you before processing payment.

Frequently Asked Questions

We offer free standard shipping on orders over $100 NZD. Express shipping rates apply regardless of order value.
We can ship to PO boxes in most regions, though express courier services typically require a street address.
Your tracking will show when customs clearance is in progress. This typically takes 2–5 days. You may be contacted by the courier if additional documentation is needed.
We provide duty estimates at checkout based on your country's import thresholds. Final charges are determined by your local customs authority.
Contact our support team and we'll investigate with the courier. If your package is confirmed lost, we'll arrange a replacement or refund.
Address changes may be possible before your order is dispatched. Contact us immediately after placing your order if you need to update your address.
We ship to most countries worldwide. Some restrictions apply to specific products or destinations. You can check availability at checkout.
We use recyclable and minimal packaging materials wherever possible, and we're continually working to reduce our environmental footprint.

Questions About Your Order?

Our NZ-based support team is here to help. Contact us with any shipping, duties, or product questions.